Sofa Guide · Knowledge Centre
By Rohan Shah, SOISU Furniture · 28 May 2026
Direct Answer
A meaningful sofa warranty in India should cover at minimum: the frame against structural failure for 5 years, the foam against permanent compression set (beyond 20% loss) for 3 years, and the upholstery seams against delamination or splitting for 2 years. Most entry-level furniture brands offer a "1-year warranty" that covers only the frame — the parts least likely to fail. The components that actually fail in Indian conditions are foam compression, fabric pilling or discolouration from UV, and stitching breakdown from humidity cycling. Ask for a written warranty document before purchase, not a verbal assurance. Verify whether the warranty is honoured from the store or from a national service network — critical if you are buying from a brand without a presence in your city.
In order of failure frequency in India: (1) Foam — permanent compression from heat and daily use. (2) Fabric or leather — UV fading, humidity cracking in faux leather, pilling in synthetic fabrics. (3) Frame joints — loosening at dowel connections from seasonal wood expansion. The structural frame itself almost never fails under normal residential use. A warranty that only covers the frame is protecting the seller, not the buyer.
Ask: Does the warranty cover foam compression? What is the acceptable compression threshold? Does it cover fabric discolouration? How is a warranty claim initiated — in-store, by phone, or via a service engineer visit? Is there a home pick-up service or do you need to transport the sofa? Is the warranty transferable if you move cities? What is the typical resolution time? A brand confident in its product quality will answer all of these without hesitation.
SOISU provides a 3-year structural warranty on all hardwood frames and a 2-year service commitment on upholstery and foam. Warranty claims are resolved through a home visit by a trained service technician in Mumbai. Pan-India deliveries include a documented handover inspection, and any transit damage is replaced at no cost within 7 days of delivery.
Key Facts
SOISU furniture is designed for Indian conditions — Italian design discipline, built for how India lives. WhatsApp us during showroom hours and we reply within the hour.